Chat with a Librarian

Chat with a Librarian

If you need help quickly, you can send instant messages to Longwood University’s librarians. Just click wherever you see “Chat with a Librarian”, type a question, and hit Enter.

Already have an IM account? Add the following users to your buddy list.

• AIM – lulibrary7
• GoogleTalk – lulibrarian@gmail.com
• MSN – lulibrarian@hotmail.com
• Yahoo! – lulibrary7

Chat FAQ

Will I need to wait to chat with the librarian?

We address questions on a first-come, first-served basis. If the Learning Commons Desk is busy or if there are other IM users, you may need to wait a few minutes.

Can I e-mail lulibrarian at its AIM, Yahoo!, MSN, or GMAIL account?

No. We maintain accounts with these providers for IM only – we do not check the associated e-mail accounts. E-Mail questions should be directed to our E-Mail service.

Text a Librarian

Send your text questions to 434.264.5755.

Note that the Library is not responsible for any charges you may accrue while text messaging us.

The Library provides reference services via e-mail which is answered by Longwood Library staff. You may ask any question that you would normally ask at the Learning Commons Desk; however, for complicated questions or research, we recommend a visit to the Library where you can consult with a librarian or use our chat or research consultation services.

Our goal is to provide a response as quickly as possible. You may expect a response within 24 hours except when the University is closed.

Phone a Librarian

During Learning Commons hours, call 434.395.2435.

Distance education students (defined as students currently enrolled in Longwood University off-campus or online courses and living more than 20 miles from campus) may use the special toll-free number provided by the instructor to reach the above phone numbers.

Use the form below to schedule an appointment with a librarian. Typical appointments last 30 to 60 minutes and take place either in-person at the Library or by instant messaging.

Please allow 48 hours for us to contact you via e-mail after receipt of this message. If you need immediate assistance, use one of the other methods for asking a librarian.

Walk Up to a Librarian

You can ask a librarian in person at the service desk in the center of the Learning Commons in the Library. More information about the Learning Commons Desk.

Learning Commons Desk